Issues with 9-1-1 Finding You When You Need Them

25 Feb
Issues with 9-1-1 Finding You When You Need Them

Hi Cocoa Drops.

I have a serious issue to draw your attention to.

With the increase of cell phone usage and abandonment of having landlines in the home, it is sometimes difficult for 9-1-1 operators to know where a person is when they make an urgent call for help.  Last night there was an expose on 11Alive about this exact subject.  I found their article I want you to read when you get a chance at the bottom of this post.

Basically, you have to be sitting under a cell phone tower for them to be able to pick up your location but they can still be wrong about where you are.  The reporter in the expose literally called the 9-1-1 call center while IN THE call center and they picked up his location down the street somewhere!  He was in the building and they couldn’t pick up his location.  SMH

Here in Alpharetta, GA,(outlined in the article) a lady was driving in the wee hours of the morning delivering newspapers and she ran off the road into a pond of water.  She called 9-1-1 on her cell and told the dispatcher exactly where she was with the name of the street and everything but they could not locate her.  I was like, why can’t they use Google maps?  Google maps is accurate as all get out.  I’ve found my boyfriends every time I track them off google maps.  LOL.  I’m kidding.?  Seriously though, the 9-1-1 center could’ve used Google but she just didn’t and I was so upset to find this out because one little decision could have saved a life.  Isn’t that what 9-1-1 is here for?  The article says the call center is discouraged from using the app since it’s not linked to their computer software but sometimes you have to do what you have to do, point blank PERIOD!  What, are you going to get fired for saving someone?  If I were in the family, I’d have Gloria Allred on the line and sue the call center immediately for something that can be coordinated and should be for everyone.

Personally, I had a similar issue when I lived in Birmingham, AL.  I called 9-1-1 from my home but I got routed to the call center based on the county I pay 9-1-1 taxes to, not where I actually lived at the time.  I got transferred 2 times and finally to the right county but if I had a serious, serious emergency, I might have been dead by the time they got to me.

I always wondered why we can’t text 9-1-1 but during my research I found out that there IS text to 9-1-1 available in certain areas.    In order for us to be able to text 9-1-1 there have to be stations called Public Safety Answering Points (PSAPs) set up and they are not everywhere yet.  Click this link and go to “available here” to download the spreadsheet of the PSAPs to see if you have one nearby . This will be great for all areas because then you can alert the police without putting the phone to your ear or if you can’t talk, its even better!  This website gives a lot of information regarding text to 9-1-1 and the progress it’s making in the United States.

Either way, we still need to address the need for 9-1-1 call centers to accurately pinpoint a person in need within a reasonable response time when they use their mobile device or computer.

🙂 Phee

Pic from

Article from 11alive by Brendan Keefe and Phillip Kish, WXIA.

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Posted by on February 25, 2015 in Random Sips


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